SHIPPING & DELIVERY
Which shipping method do you use?
We ship all orders via USPS Mail or UPS, depending on the weight of the package and its destination. You will receive an email with tracking information through the USPS or UPS when your order is packed and ready for pickup. Once a package has been shipped we cannot control how or when the USPS or UPS delivers it (sorry!).
My order says it’s shipped, but the tracking hasn’t been updated. What’s happening?
If tracking is not activated on your package, it's likely because the USPS didn't entry scan the package when they picked it up from our warehouse. It's been normal for tracking to not work and then packages to just magically show up. We know it's frustrating!
My package has been lost in transit. Help!
If your package is lost in transit and has not been delivered after 10 business days (following the shipping confirmation email), we will work with you to replace the order based on available inventory. If your package says it was delivered but is missing, we ask that you follow up with the USPS for claims. We are not able to replace or re-ship packages that the USPS or UPS has marked as delivered.
Can I pick up my online order in the shop?
Our webshop is shipping only. Our shops are open 7 days a week and full of lovely goodies for in-person shopping! We cannot accept orders online for in-shop pick up at this time.
What is your return policy?
Webshop orders may be exchanged up to 10 days after date of delivery for Occasionette credit only. Items must remain in original packaging with no signs of wear in order to be considered for exchange. Please contact email@example.com with a photo of the item within 10 days of date of delivery to begin the exchange process. We cannot accept returns without prior approval via email from firstname.lastname@example.org.
For purchases made in one of our shops, we can accept returns or exchanges for store credit only, with receipt, on items in original packaging and in resellable condition, within 10 days of purchase. During the holiday season, purchases made from Nov 20 through Dec 24 are eligible for return through Jan 15.
I received my order but there is an issue. What should I do?
For any questions regarding orders, please contact email@example.com - we're happy to help as best we can! Email is going to be the best option for getting in touch with us about an order placed online. The teams working in the shops unfortunately don’t have access to information about orders placed online, and can’t provide information over the phone about the web shop.