Shipping & Delivery
Our current shipping turnaround is 1-3 business days for us to get your order safely packed and on its way. Packages are usually 2-10 days en route via USPS or UPS Ground (depending on which is chosen at checkout). We’re working with a limited team in our workspace and taking all proper precautions - thanks for your patience!
You will be given shipping options at checkout - most orders are sent via UPS Ground. For any orders under 1lb, you may be given the option to ship USPS First Class. You will receive an email with tracking information through UPS or USPS when your order is packed and ready for pickup. Once a package has been shipped we cannot control how or when it is delivered (sorry!).
If tracking is not activated on your package, it's likely because the USPS didn't entry scan the package when they picked it up from our warehouse. It's been normal for tracking to not work and then packages to just magically show up. We know it's frustrating!
If your package is lost in transit and has not been delivered after 10 business days (following the shipping confirmation email), we will work with you to replace the order based on available inventory. If your package says it was delivered but is missing, we ask that you follow up with the USPS for claims. We are not able to replace or re-ship packages that the USPS has marked as delivered.
Our webshop is shipping only. Our shops are open 7 days a week and full of lovely goodies for in-person shopping!
Webshop orders may be returned or exchanged up to 10 days after date of delivery for Occasionette credit only. Items must remain in original packaging with no signs of wear in order to be considered for exchange. Please contact email@example.com with a photo of the item within 10 days of date of delivery to begin the exchange process.
Unfortunately, at this time, we cannot accept returns from web orders in our physical shops. Our customer service teams in our shops do not have access to web order information. If you have any questions or concerns, please contact firstname.lastname@example.org.
We cannot accept returns without prior approval via email from email@example.com.
For any questions regarding webshop orders, please contact firstname.lastname@example.org - we're happy to help as best we can! Email is going to be the best option for getting in touch with us about an order placed online. The teams working in the shops unfortunately don’t have access to information about web orders and can’t provide information over the phone about the webshop.
Absolutely! Choose the ‘Click here to add a note!’ button at checkout to include a message for the gift’s recipient. We’re also happy to gift wrap! Simply add this item to your cart at checkout and be sure to let us know which items you’d like wrapped.
When sending a gift, we have found that there is a much higher success rate of delivery if gift recipients are informed that a package is headed their way. Sometimes, they're unaware that a gift has been sent to them and it can sit for days after being delivered before being noticed. Plus, who doesn't want to hear a gift is headed their way!
We do! They can be purchased online here and sent via email to any (and all!) of your friends. Gift cards purchased in our brick & mortar shops may also be used interchangeably in our online webshop and vice versa. Gift cards have no additional fees and do not expire.
We do! We wanted to make it simple; the more you shop, the more Shop Credit you earn. Refer a friend and once they make their first qualifying purchase, you’ll both receive $5 to spend online or in our brick-and-mortar shops! Read more about Occasionette Rewards here!
We are open and compliant with current CDC guidelines.