Ask Us Anything!

Here are some frequently asked questions (with answers!)

What kind of store is Occasionette? What do you sell?

We think of ourselves as a well curated gift shop! We choose items to include in our collections in the shop based on whether or not we think they make a great gift (even if the recipient is you!). We change up our selection every few weeks so there's always something new to find. We usually have an assortment of gifts for the kitchen, bar cart, lots of amazing candles, one of Philly's biggest selections of cards for all occasions, baby gifts, and so much more! Browse our instagram to get an idea of what's fresh in the shop.

Do you sell online?

Not at this time. We just really like seeing your smiling faces in the shops. (Also we're just a small team and we've decided our time and energy are best spent focusing on creating the best in-person shopping experience we can.)

Do you offer shipping?

Honestly, we'd rather not at this time. It's just not what we're good at. But we're happy to help you find the nearest USPS or Fedex for you to ship your gift!

If you're not able to make it into the shop but saw something you just have to have, you can email and we may be able to help, but we're really focused on in-person shopping these days.

What is your return policy?

For purchases made in one of our shops, we can accept exchanges or returns for store credit only, with receipt, on items in original packaging and in resellable condition, within 10 days of purchase. Sale and clearance items are not eligible for return or exchange.

Do you sell gift cards?

Yes! You can purchase a gift card online to be redeemed in any of our three brick and mortar shops in the Philadelphia area here. Or you can buy a gift card in any of the shops!

Do you gift wrap?

We do! We have a selection of wrap you can purchase and we're happy to wrap items for you using wrap purchased in the shops (plus we'll throw in pretty ribbon for free!). We also have gift bags, if that's more your style.

Do you do group / corporate gifting?

Yes! We'd love to help you put together the perfect gift for your colleagues, clients, extended family, whatever! Please email and include your ideal budget, how many gifts you will need and if you had anything in particular in mind.

Will you sell my (insert amazing thing you make here)?

Maybe! We hold our Occasionette Open Call for new vendors every year since we get this question a lot (a really lot). We want to give everyone a shot and so we streamlined the process. Learn more about Occasionette Open Call.

Are you hiring?

Probably! Check our careers page for current info and application links.

How does the rewards program work?

The rewards program is simple! Spend at least $50 in one visit to earn credit. You'll earn 3% in shop credit toward a future purchase when you spend $50 - $149, and 5% in shop credit for a future purchse when you spend $150+. The credit is good for 30 days after earning it.

Can you donate to my school / club / charity / very worthy cause?

As much as we would loooooove to, we get asked this question quite often. We've done a lot of thinking about this, and so we give back to our community now by holding regular donation at checkout days. We then match dollar for dollar all donations collected in the shops. Learn more about how and where we give back here.

Do you sell cakes?


But I have a question you didn't answer here.

So sorry! We tried to think of all the biggies we get asked a lot! Contact us by email here!