Policies & Information

Curbside Order Pickup

  • We are currently offering pickups at the Collingswood and East Passyunk shops during open hours.  
  • Choose the curbside pickup option at checkout and we'll email you when your order is ready for pickup. 
  • Since we are working with a very small team, it may be 1-2 business days before your order is ready to pickup. Same day pickup is not currently available, sorry.

Shipping & Delivery

  • Delivery via cargo bike is used for orders going to zip codes 08106, 08107, 08108, 08033.
  • We are working with a limited team in our workspace and taking all proper precautions. 
  • Our current shipping turnaround is 2-3 business days for us to get your order safely packed and on its way. Then packages are usually 2-10 days en route via USPS priority mail. 
  • You will receive an email with tracking information through the USPS when your order is packed and ready for pickup. Once a package has been shipped we cannot control how or when the USPS delivers it (sorry!)
  • If tracking is not activated on your package, it's likely because the USPS didn't entry scan the package when they picked it up from our warehouse. They are completely swamped right now, and it's been normal for tracking to not work and then packages to just magically show up. We know it's frustrating! 

    Transactions

    • For safety reasons, all webshop orders are final sale once they have shipped. No refunds, no exchanges, no exceptions. 
    • Gift cards purchased in our brick & mortar shops will, unfortunately, not currently work in our webshop since the webshop runs on a different point of sale system than our two brick & mortar locations. We apologize for any inconvenience and will absolutely still accept these gift cards in the shops when our locations are open (they don't have an expiration date!). 
    • Webshop gift cards must be used online and cannot be used in our brick & mortar shops (for the same reason - we just don't have a way to process these in our shops). They also will not expire!
    • Contactless payment is preferred in our shop locations. 

    General Information

    • Our three shop locations are currently open with limited hours and safety rules in place. 
      • Masks (worn properly, over the mouth and nose) are required at all times.
      • Children must be in a stroller or worn in a carrier. 
      • Maintain a distance of 6 ft. from others.
      • Use of sanitizer upon entering is required.
      • If you feel ill, stay home. 
      • Maximum of 4 shoppers in the Passyunk shop, 10 in Joy Shop, and 12 shoppers in the Collingswood shop at one time. 
      • Please only touch items you fully intend to purchase when in the shops. 
      • Please be mindful of your browsing time if others are waiting to come into the shop. 
      • No returns or exchanges at this time for everyone's safety during the global pandemic. Thank you for understanding. 
    • Follow us on instagram for shop updates!
    Thank you for your support and understanding!