Webshop FAQ

SHIPPING & DELIVERY

How long will my order take?
Our current shipping turnaround is 1-3 business days for us to get your order safely packed and on its way. Packages are usually 2-10 days en route via USPS Priority Mail. We’re working with a limited team in our workspace and taking all proper precautions - thanks for your patience!

I ordered a Vintage Style Ceramic Tree Nightlight and have yet to receive any tracking information. Where is it?
If you purchased a Vintage Style Ceramic Tree Nightlight, hang tight! As listed in the product description, they'll ship in August and you'll receive tracking info when it ships at that time.

Which shipping method do you use?
We ship all orders via USPS Priority Mail. You will receive an email with tracking information through the USPS when your order is packed and ready for pickup. Once a package has been shipped we cannot control how or when the USPS delivers it (sorry!)

My order says it’s shipped, but the tracking hasn’t been updated. What’s happening?
If tracking is not activated on your package, it's likely because the USPS didn't entry scan the package when they picked it up from our warehouse. It's been normal for tracking to not work and then packages to just magically show up. We know it's frustrating!

My package has been lost in transit. Help!
If your package is lost in transit and has not been delivered after 10 business days (following the shipping confirmation email), we will work with you to replace the order based on available inventory. If your package says it was delivered but is missing, we ask that you follow up with the USPS for claims. We are not able to replace or re-ship packages that the USPS has marked as delivered.

Can I pick up my online order in the shop?
Our webshop is shipping only. Our shops are open 7 days a week and full of lovely goodies for in-person shopping!

What is your return policy?
Webshop orders may be exchanged up to 10 days after date of delivery for Occasionette credit only. Items must remain in original packaging with no signs of wear in order to be considered for exchange. Please contact hello@occasionette.com with a photo of the item within 10 days of date of delivery to begin the exchange process. We cannot accept returns without prior approval via email from hello@occasionette.com.

I received my order but there is an issue. What should I do?
For any questions regarding webshop orders, please contact hello@occasionette.com - we're happy to help as best we can! Email is going to be the best option for getting in touch with us about an order placed online. The teams working in the shops unfortunately don’t have access to information about web orders and can’t provide information over the phone about the webshop.

GIFTS

Can I ship a gift to someone?
Absolutely! Choose the ‘Click here to add a note!’ button at checkout to include a message for the gift’s recipient. We’re also happy to gift wrap! Simply add this item to your cart at checkout and be sure to let us know which items you’d like wrapped.

When sending a gift, we have found that there is a much higher success rate of delivery if gift recipients are informed that a package is headed their way. Sometimes, they're unaware that a gift has been sent to them and it can sit for days after being delivered before being noticed. Plus, who doesn't want to hear a gift is headed their way!

Do you have gift cards?
We do! They can be purchased online here and sent via email to any (and all!) of your friends. Gift cards purchased in our brick & mortar shops may also be used interchangeably in our online webshop and vice versa. Gift cards have no additional fees and do not expire.

Do you offer Corporate and Group Gifting services?
We do! You can read all about our group gifting process and submit a request for more information here.

GENERAL INFORMATION

Do you have a rewards program?
We do! We wanted to make it simple; the more you shop, the more Shop Credit you earn. Refer a friend and once they make their first qualifying purchase, you’ll both receive $5 to spend online or in our brick-and-mortar shops! Read more about Occasionette Rewards here!

Do you have any in-person locations?
We do! We’d love to see you in our Philadelphia and South Jersey locations.

What is your current COVID-19 protocol?
We are open and compliant with current CDC guidelines. 
    Where can I receive the most current Occasionette information?
    • Follow us on Instagram for shop updates!
    • Join our email mailing list for sales, events, and special promotions!