Frequently Asked Questions
What is your return policy?
For purchases made in one of our shops, we can accept returns or exchanges for store credit only, with receipt, on items in original packaging and in resellable condition, within 10 days of purchase. During the holiday season, purchases made from Nov 20 through Dec 24 are eligible for return through Jan 15.
I have an issue with an item I purchssed in the shop. What should I do?
For any questions regarding items purchased, please contact email@example.com - we're happy to help as best we can!
Can I ship a gift to someone?
Absolutely! Let us know at checkout that you'd like to ship your purchase. We’re also happy to gift wrap!
When sending a gift, we have found that there is a much higher success rate of delivery if gift recipients are informed that a package is headed their way. Sometimes, they're unaware that a gift has been sent to them and it can sit for days after being delivered before being noticed. Plus, who doesn't want to hear a gift is headed their way!
Do you have gift cards?
We do! They can be purchased online here and sent via email to any (and all!) of your friends (gift cards ordered online are good for use in our three IRL locations!). Gift cards can also be purchased in our brick & mortar shops. Gift cards have no additional fees and do not expire.
Do you offer Corporate and Group Gifting services?
We do! Please contact firstname.lastname@example.org with some information about what you're looking for.
Do you have a rewards program?
We do! We wanted to make it simple; the more you shop, the more Shop Credit you earn. Read more about Occasionette Rewards here!
Do you have a brick and mortar location?
We do! We’d love to see you in our Philadelphia and New Jersey shops.
Where can I receive the most current Occasionette information?
- Follow us on Instagram for shop updates!
- Join our email list for sales, events, and special promotions!