Policies & Information

Curbside Order Pickup

  • We are currently offering pickups at the Collingswood and East Passyunk shops during open hours.  
  • Choose the curbside pickup option at checkout and we'll email you when your order is ready for pickup. 
  • Since we are working with a very small team, it may be 2-3 days before your order is ready to pickup.

Shipping & Delivery

  • We are working with a limited team in our workspace and taking all proper precautions. 
  • Our current shipping turnaround is 2-3 days for us to get your order safely packed and on its way. Then packages are usually 1-4 days en route via USPS. 
  • You will receive an email with tracking information through the USPS when your order is packed and ready for pickup. Once a package has been shipped we cannot control how or when the USPS delivers it (sorry!)
  • Delivery via cargo bike is occasionally used for orders going to zip codes 19119, 19118, 19144, 08107, 08108, and 08033.

    Transactions

    • For safety reasons, all webshop orders are final sale once they have shipped. No refunds, no exchanges, no exceptions. 
    • Gift cards purchased in our brick & mortar shops will, unfortunately, not work in our webshop since the webshop runs on a different point of sale system than our two brick & mortar locations. We apologize for any inconvenience and will absolutely still accept these gift cards  in the shops when our locations are open (they don't have an expiration date!). 
    • Webshop gift cards must be used online and cannot be used in our brick & mortar shops (for the same reason - we just don't have a way to process these in our shops). They also will not expire!
    • Contactless payment is preferred in our shop locations. 

    General Information

    • Our three shop locations are currently open with limited hours and safety rules in place. 
      • Masks (worn properly, over the mouth and nose) are required at all times.
      • Children must be in a stroller or worn in a carrier. 
      • Maintain a distance of 6 ft. from others.
      • Use of sanitizer upon entering is required.
      • If you feel ill, stay home. 
      • Maximum of 6 shoppers in the Passyunk shop, 12 in Joy Shop, and 14 shoppers in the Collingswood shop at one time. 
      • Please only touch items you fully intend to purchase when in the shops. 
      • Please be mindful of your browsing time if others are waiting to come into the shop. 
      • No returns or exchanges at this time for everyone's safety during the global pandemic. Thank you for understanding. 
    • Follow us on instagram for shop updates!
    Thank you for your support and understanding!