FAQs

Simply put, Occasionette is a gift shop! We curate our collections based on whether we think the items make a great gift, even if the recipient is you! Our selection changes every few weeks so there's always something new to discover, including in-house designed, Occasionette exclusive gifts & cards (many of which can be ordered here online & shipped nationwide!), goods for the home & kitchen, one of Philly's biggest selections of cards for all occasions, and so much more. Peek our Instagram or subscribe to emails to see what's fresh in the shop!

Yes! Most of our Occasionette exclusive items (the ones we design in-house, just for our shops!) can be ordered right here on our website and shipped nationwide. At this time, we do not offer shipping for purchases made in our shops.

For purchases made in our shops, we accept exchanges or returns for store credit only with receipt for items in original packaging & in resellable condition within 10 days of purchase. Sale & clearance items are not eligible for return or exchange.

For online purchases, please inspect your order upon receipt and contact us immediately with any issues so that we can make it right. For returns, your item must be in the original packaging and condition that you received it. We will notify you once we’ve received & inspected your return and will communicate the status of your refund. If approved, you’ll be automatically refunded to your original payment method. Please note it can take some time for your bank or credit card company to process and post the refund.

Yes! You can buy a physical gift card in any of the shops or you can order a digital gift card online. You can use either type of gift card (physical or digital) in any of our shops or online.

We do! We have a selection of gift wrap in our shops for purchase and we're happy to wrap items for you using wrap or gift bags purchased in the shops (plus, we'll throw in pretty ribbon for free!). We are happy to include a note for gifts ordered online - please just add a short message when checking out!

Yes! We'd love to help you put together the perfect gift for your colleagues, clients, extended family, whoever! Please contact us and include your ideal budget, how many gifts you will need, and if you have anything in particular in mind.

Maybe! We created Occasionette Open Call for new vendors since we get this question a lot (a really lot). We want to give everyone a shot and so we streamlined the process. Learn more about Occasionette Open Call.

Probably! Check our careers page for current openings and how to apply.

As much as we would loooooove to, we get asked this question quite often. We've done a lot of thinking about this, and so we give back to our community now by holding regular donation-at-checkout days. We then match dollar-for-dollar all donations collected in the shops. Learn more about how and where we give back here.

Nope.

So sorry! We tried to think of all the biggies we get asked a lot! Contact us and we'll get back to you with an answer.